1. What are the features of SAVVY?
At GiveSavvy, we are proud of our advanced feature set! We give our clients a Hosted Charity Page, Individual Campaign Pages, Recurring Donations, our complete Donation Management Portal, and much more. Find more...
2. What are Savvy’s Processing Fees?
When it comes to pricing, Savvy keeps it simple. Our split flat-rate pricing structure gives us a distinct competitive advantage above our competition, by reducing the fees for Debit and ACH transactions. Savvy charges 3.4% for Credit, 2.0% for Debit, and 0.75% for ACH. Find more...
3. How do I sign up? And how long does it take to be approved?
Click the link below, and you’ll be ready to take donations in 2 business days. Our Savvy form is quick and easy! After you’re approved, one of our Savvy reps will train you and your team on how to use the system effectively. Sign Up...
4. Are there support materials for setting up SAVVY?
So your account is approved, you’re getting the account set up and you hit a road block. Not a problem! If you log into your Savvy account you will find helpful information guides and tutorial videos under “tutorials” in the “Help” section. For any questions that might not be answered in those documents and videos, our support team at Savvy is always available to help via phone, email, or online chat.​
Savvy looks great! Do you have any references we can reach out to?
Here at Savvy we strive to provide great service and support, we hope our clients feel the same way. For any references please contact a member of our Sales team for more information!
6. Who will be billing the donors? Will it say our organization´s name or SAVVY?
We want to make sure that your donors can find things easily, which is why we have made sure that everything will come from your organizations name.
7. I forgot my password, how do I reset my account?
No problem we all forget things sometimes. If you forget your password you can reset it by going to the login page on GiveSavvy.org and following the “forgot password” link located under the password section on the page. You may also contact our support team at Savvy with any additional questions you may have.
8. How many campaigns can I have?
There is no limit to the number of campaigns you can create! Make a million! Or even a million and one!
9. How do I decide on what my processing fee percent should be set to on campaigns?
Each campaign you create gives you the ability to choose from a different processing fee percentage to cover all card transactions. When a Charity is first created the default percentage is set to 3%, which will cover most if not all credit card rates. You are welcome to increase the rate to 5%, or decrease it as low as 2% depending on your preference. If you need help deciding, feel free to give us a call!
10. How many users can I have on my account?
Feel free to create as many users as your heart desires. There is no limit to the number of users you can have on your account.
11. How do I delete, or edit a user?
To deactivate or edit a user you will go to your “Manage users” tab under account on your Savvy dashboard page. From this section you are able to deactivate and edit user information for your Savvy account.
12. A donor needs to be refunded, how do I do that?
Sometimes mistakes happen, and you may need to process a refund from time to time. To issue a refund you will go to your “Donation Reports” tab. From here you can use the filters option to find the donor, and you will be able to refund the donor from the “Refund” action button located to the left of the donor´s name.
13. How long does it take to receive my deposits in my account?
Who wants to wait for their donations to hit their organization's account? With Savvy all deposits are made on a next day deposit system, so no waiting around for donations to be available. Now you have access to your donations right away in order to help you continue to grow!
14. What video formats can I use on my charity page?
For easy addition to your Charity or Campaign pages, Savvy allows you to add videos from the two most popular video platforms via YouTube and Vimeo.
15. What size does the logo need to be?
For the best-looking logo on your Charity or Campaign page, we recommend using an 850x500 resolution image. For even better results, just post your headshots!
16. How do I sync to eKyros?
We are proud to be partnered with eKyros, and have a quick and easy process for integrating with their software. You can find a helpful step by step video HERE
17. How do I sync to Waycool?
We are proud to be partnered with WayCool, and have a quick and easy process for integrating with their software. You can find a helpful step by step video HERE
18. We opened another location, do we have to open another SAVVY account?
The answer to this question depends on one thing. Will the other location be using a separate bank account? If so, you will need to set up another GiveSavvy account for the new location. If not, feel free to open as many locations as you would like.
19. What other products do you offer?
Along with our online platform, Star Financial and Savvy offer many other products to help. Please contact us today to find out more.
20. How do I update my contact information?
Have a new number? Moving to a new location? Changing banks? Just give us a call and we would be happy to help you make any changes needed!
Have a new number? Moving to a new location? Changing banks? Just give us a call and we would be happy to help you make any changes needed!